COOKII products are designed for dogs’ everyday routines, such as after walks, outdoor time, coming back inside, and daily care at home.

If your dog has skin discomfort, open wounds, allergies, is pregnant, nursing, very young, senior, or has any special health concerns, we recommend consulting your veterinarian before use.

We do not recommend it. COOKII is designed specifically for dogs’ everyday care, with formulas developed together with professional herbal care experts.

Different animals have different skin structures, metabolic systems, and ingredient sensitivities. Unless a product page or packaging clearly states that it is suitable for other animals, please do not use COOKII products on cats or other pets.

COOKII formulas are centered around natural herbal and plant based ingredients, developed together with professional herbal care experts for dogs’ everyday cleansing and care needs.

We believe daily care should be simple, gentle, and close to the way dogs actually live. However, every dog’s skin condition, body response, and environment are different. Natural ingredients do not mean every product will be suitable for every dog. For first time use, we recommend testing a small amount first and observing your dog’s response before regular use.

COOKII products are made in small batches in Vancouver, British Columbia, Canada, using carefully selected imported herbal and plant based ingredients.

We want every bottle to feel thoughtfully made for a dog’s everyday routine, not rushed. From ingredient review to production and final packaging, we focus on consistency, simplicity, and quality control. For manufacturing details, batch number, shelf life, and directions for use, please refer to the product packaging.

You can purchase COOKII products through our official website.

If we work with retail partners, physical stores, or other sales channels in the future, we will announce them on our website and official social media channels.

Yes. COOKII promotions, bundles, and new product updates will be announced through our official website, newsletter, and social media channels.

We recommend subscribing to stay updated on new everyday care ideas and special offers.

Yes. COOKII products are vegan, alcohol-free, gluten-free, and cruelty-free. Our formulas are made without animal-derived ingredients, alcohol, or gluten, and we do not conduct animal testing.

From ingredient selection to everyday use, everything is designed with dogs in mind. To learn more about why we choose to create only for dogs, please visit our 關於我們 page.

Yes. COOKII products are designed around dogs’ everyday care needs and reviewed with veterinary input, with attention to daily safety, comfort, and gentle care.

COOKII products are made for daily cleansing and care. They are not intended to replace veterinary diagnosis or treatment. If your dog has a skin condition, health concern, or unusual reaction after use, please consult your veterinarian.

If you need to modify or cancel your order, please email us at [email protected] with your order number and request.

If your order has not yet entered the processing or shipping stage, we will do our best to help. However, because orders may be processed quickly, we cannot guarantee that every order can be cancelled or changed.

If you receive an incorrect item, a damaged product, or if your package is marked as delivered but has not arrived, please contact us by email. Please include your order number, tracking information, and photos of the product or package when applicable. We will review the situation and assist with the next steps.

Yes. If you are a pet store, grooming studio, selected retail shop, distribution partner, or are interested in working with COOKII, please email us at [email protected].

Please include a short introduction of your business, location, partnership idea, and expected sales channels. We will get back to you after reviewing your inquiry.