COOKII values your privacy and the protection of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse the official COOKII website, purchase products, subscribe to our newsletter, contact customer care, or use any services we provide.

By using this website or providing personal information to COOKII, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

This website is operated by COOKII.

Brand Name: COOKII
Company Name: SKC Pet Care Ltd.
Email: cookiiwave@gmail.com
Location: Vancouver, British Columbia, Canada

If you have any questions about this Privacy Policy or how your personal information is used, please contact us at the email address above.

2. Personal Information We Collect

When you use the COOKII website or services, we may collect the following types of information:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment and transaction related information
Shipping and tracking information
Customer care communication records
Return and exchange request information
Product reviews or survey responses you provide
Marketing subscription preferences
IP address
Browser type
Device information
Website browsing activity
Information collected through cookies and similar technologies

We do not actively request sensitive personal information that is unrelated to purchases, shipping, customer care, or website services.

Payment information is usually processed by third party payment service providers, such as credit card companies, payment platforms, or ecommerce checkout systems. COOKII does not store complete credit card numbers.

3. How We Collect Personal Information

We may collect your personal information in the following ways:

When you place an order or create an order on our website
When you enter shipping, billing, or payment information
When you subscribe to our newsletter or marketing messages
When you contact customer care or submit a return or exchange request
When you browse the website, click pages, or use website features
When you participate in promotions, surveys, offers, or brand activities
When you contact COOKII through social media platforms

Some information is provided directly by you. Other information may be collected automatically through website systems, cookies, analytics tools, or third party services.

4. How We Use Personal Information

COOKII collects and uses personal information mainly for the following purposes:

To process and confirm your order
To complete payment and transaction procedures
To arrange product delivery
To provide shipping and tracking information
To handle customer care, returns, exchanges, and refund requests
To respond to your questions or requests
To provide after sales support
To verify transaction security and help prevent fraud
To improve website functions and shopping experience
To analyze website traffic and usage
To send order confirmations, shipping updates, and customer care messages
To send brand news, promotions, or marketing content with your consent or where permitted by law
To comply with legal, tax, accounting, consumer protection, or other legal obligations

We do not sell your personal information to third parties.

5. Marketing Messages and Unsubscribing

If you choose to subscribe to COOKII newsletters, promotional messages, or brand updates, we may use your email address to send you related content.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at cookiiwave@gmail.com.

Even if you unsubscribe from marketing messages, we may still send you necessary transactional or service related messages regarding orders, payments, shipping, customer care, returns, exchanges, or legal obligations.

6. Cookies and Website Technologies

The COOKII website may use cookies, pixel tags, analytics tools, or similar technologies to help the website function properly, remember your preferences, analyze website traffic, and improve your user experience.

Cookies may be used for the following purposes:

Maintaining shopping cart functions
Remembering website settings
Supporting the checkout process
Analyzing website usage
Measuring marketing campaign performance
Providing more relevant website content or advertising

You can disable or delete cookies through your browser settings. However, if some cookies are disabled, certain website functions may not work properly, such as shopping cart, checkout, or login features.

7. Who We Share Personal Information With

To provide website, order, payment, shipping, and customer care services, we may share your personal information with the following types of third party service providers when necessary:

Ecommerce platform providers
Payment and transaction processing providers
Credit card or payment service providers
Shipping and delivery service providers
Warehousing or order fulfillment service providers
Email and marketing system providers
Website analytics and advertising service providers
Customer care system providers
Information security and website maintenance providers
Accounting, legal, tax, or compliance advisors
Government authorities, courts, or regulatory bodies where required by law

We make reasonable efforts to require these service providers to use your personal information only within the scope necessary to provide their services.

8. Cross Border Data Transfers

COOKII is located in Canada and may use systems or service providers in Canada, Taiwan, the United States, or other countries and regions.

As a result, your personal information may be processed, stored, or transferred outside your place of residence. Privacy laws in other countries or regions may differ from those in your location, but we will take reasonable measures to protect your personal information.

When your information is transferred to another country or region, it may be accessed by government authorities, courts, or law enforcement agencies in accordance with local laws.

9. How Long We Keep Personal Information

COOKII keeps your personal information for as long as necessary to fulfill the purposes for which it was collected.

For example, we may retain information related to orders, payments, shipping, customer care, returns, exchanges, taxes, accounting, legal responsibilities, dispute resolution, or fraud prevention for a reasonable period of time.

If you unsubscribe from marketing messages, we will stop sending marketing content to you, but we may still keep necessary records to confirm your unsubscribe status.

10. Your Personal Information Rights

Depending on the laws that apply in your location, you may have the right to:

Request access to your personal information
Request a copy of your personal information
Request correction of inaccurate information
Request that we stop collecting, processing, or using your personal information
Request deletion of your personal information
Withdraw consent previously given
Unsubscribe from marketing messages

In Taiwan, individuals have rights under Article 3 of the Personal Data Protection Act, including the right to inquire about or request access to personal data, request copies, request correction or supplementation, request cessation of collection, processing, or use, and request deletion.

If you would like to exercise any of these rights, please contact us at cookiiwave@gmail.com. We may ask you to provide necessary information to verify your identity and request.

In some cases, we may not be able to delete certain information immediately due to legal, tax, accounting, consumer dispute, transaction security, or legitimate business reasons.

11. Personal Information Security

COOKII takes reasonable technical and administrative measures to protect your personal information against unauthorized access, use, disclosure, modification, or loss.

However, no method of internet transmission or electronic storage can be guaranteed to be 100 percent secure. If you believe your personal information or account security may have been affected, please contact us immediately.

12. Third Party Websites and Services

The COOKII website may contain links to third party websites, payment platforms, social media platforms, or other external services. Once you click these links and leave the COOKII website, the privacy policies and terms of those third parties will apply.

We recommend that you read the privacy policies of third party websites or services before using them.

13. Information About Minors

The COOKII website and services are mainly intended for adults or consumers who have the legal ability to make purchases.

We do not knowingly collect personal information from minors. If you believe that a minor has provided personal information to us without the consent of a parent or legal guardian, please contact us at cookiiwave@gmail.com, and we will help review and address the situation.

14. Updates to This Policy

COOKII may update this Privacy Policy from time to time due to changes in website functions, services, legal requirements, or business operations.

The updated version will be posted on this page with the latest update date. We recommend that you review this page regularly to understand how we protect your personal information.

15. Contact Us

If you have any questions about this Privacy Policy, how we use personal information, or your personal information rights, please contact us at:

COOKII
SKC Pet Care Ltd.
Email: cookiiwave@gmail.com
Location: Vancouver, British Columbia, Canada

Last Updated: 2026/06/03